Wira44 Privacy Policy – User Personal Data Protection

1 Introduction

Wira44 ("we", "our platform") operates at wira44.onl and through our official mobile app. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information you provide when using the wira44 platform.

This document is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international data protection standards. This policy applies to all users of the wira44 platform, including registered members, unregistered visitors, and any individual who interacts with our platform in any capacity.

By registering a wira44 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to how we process your personal data as described herein.

2 Types of Personal Data We Collect

Below is a summary table of the types of data we collect, along with examples and their purposes:

We only collect data necessary to operate our services effectively. We do not collect sensitive data such as medical information or religious beliefs unless specifically required and with your explicit consent.

3 How We Collect Data

Your personal data is collected through the following methods:

• Account registration — When you complete the registration form and submit your personal information.
• KYC verification — When you upload an identity document for identity verification purposes.
• Financial transactions — When you make a deposit or withdrawal via a supported payment method.
• Platform usage — Automatically through cookies, server logs, and tracking technologies when you browse our platform.
• Communication with support — When you contact our customer support team via live chat or email.
• Affiliate and referral program — When you register through a referral link from a friend or our affiliate programme.

4 Purposes for Using Personal Data

We use your personal data for the following purposes:

• Account management — Create, verify, and manage your account on the wira44 platform.
• Transaction processing — Process deposits, withdrawals, and all other financial transactions accurately and securely.
• Identity verification (KYC) — Meet legal compliance requirements related to identity verification and anti-money laundering.
• Platform security — Detect and prevent fraud, account misuse, and other unlawful activities.
• Service improvement — Analyse usage patterns to improve the user experience and introduce relevant new features.
• Marketing Communications — Send you promotions, bonuses, and special offers based on your communication preferences.
• Customer support — Help you resolve any issues or enquiries related to your account and our services.
• Responsible gaming — Monitor gaming patterns to identify users who may need support related to responsible gaming practices.

5 Data Sharing & Disclosure

Wira44 does not sell, rent, or trade your personal data to third parties for any commercial purpose. However, we may share your data with the following parties under limited circumstances:

• Third-party service providers — Companies that help us deliver services such as payment processing, cloud services, and technical support. They are bound by strict confidentiality agreements and may only use your data for the specific purposes we define.
• Game providers — Game providers that supply gaming content on our platform may receive the technical data needed for games to function correctly.
• Regulatory authorities — When required by law, court order, or direction from a competent authority, we will disclose the necessary information.
• Fraud prevention — To agencies or services we use to detect and prevent fraud, protecting the interests of all users.

6 Cookies & Tracking Technologies

Wira44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies — Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance cookies — Collect anonymised information about how users interact with our platform to help us improve.
• Functional cookies — Remember your preferences and settings, such as language and region, for a more personalised experience.
• Analytics cookies — Help us understand platform traffic and usage patterns through the analytics tools we use.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the wira44 platform.

7 Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes of collection as stated in this Privacy Policy, unless a longer period is required or permitted by law.

Our general data retention guidelines are as follows:

• Active account data — Retained for the duration your account remains active.
• Financial transaction data — Retained for a minimum of seven (7) years after a transaction occurs for legal and tax compliance purposes.
• Communication records — Retained for two (2) years after your last interaction.
• KYC Data — Retained for five (5) years after account closure, in line with anti-money laundering legal requirements.
• Technical logs — Typically retained for no more than twelve (12) months.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

8 Your Rights as a User

Under Malaysia's PDPA 2010 and the data protection principles we adhere to, you hold the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team. We will process your request within thirty (30) business days from the date we receive your complete request.

9 Data Security Measures

Wira44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction.

Key security measures we have in place include:

• Encryption of data in transit — All communications between you and our platform are protected with the latest TLS/SSL protocols.
• Encryption of stored data — Sensitive data such as financial information and passwords is stored in encrypted form.
• Role-based access control — Only authorised staff who require access to perform their duties may view user data.
• Periodic security audits — Our platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Two-factor authentication — Available to all user accounts as an additional layer of security.
• Continuous monitoring — Our systems are monitored around the clock to detect any suspicious activity.

10 Children's Privacy

The wira44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

If you believe that someone under the age of 18 has registered an account on our platform or provided us with their personal information, please contact our support team immediately. We will take the necessary steps to delete that information and close the account in question.

Wira44 uses age verification mechanisms during the registration process and reserves the right to request proof-of-age documents at any time if there is reasonable doubt.

11 Privacy Policy Amendments

Wira44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or applicable legal requirements.

When we make significant amendments, we will notify you via:

• Prominent notices on the wira44 platform homepage.
• Email to the address you registered, where the change is material and directly affects your rights.
• In-app notifications via the wira44 mobile app.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the wira44 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy.

12 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach our data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available via the chat icon at the bottom corner of the wira44 platform, 24 hours a day, 7 days a week.

We are committed to responding to every privacy-related enquiry within fifteen (15) business days from the date of receipt. For more complex requests relating to data rights, processing may take up to thirty (30) business days.